Support

Raise a ticket with the Trellis team and track its progress.

Before raising a ticket, take a quick look at the docs — most common questions are already covered there.

Need help? You can raise a support ticket with the Trellis team at any time by going to Settings → Admin → Support.

Overview of the Support page with the ticket list.

Once your ticket is live, all responses from the Trellis support team will appear when you open it. You can also add further details or attach additional documentation at any time. You'll get an email and an in-app notification whenever the Trellis team replies or updates the ticket's status, so you don't have to keep checking back.

Support ticket detail view with team responses.

Tip

Trellis keeps a full log of all your tickets so you can track open and completed items at a glance, and see the status of each one — including which are currently being investigated.

Who can do what

Action	Owner	Admin	Editor	Member	Contributor	Viewer
View the Support page
Raise a support ticket
Reply to and follow up on an existing ticket

Only Owners and Admins can access the Support page and raise tickets directly with the Trellis team. If an Editor, Member, Contributor, or Viewer runs into an issue, they'll need to flag it to a workspace admin who can then raise a ticket on their behalf.